Services
Planning & Strategy
You have an idea. Whether it’s developing a large capital project or adding a new temporary exhibition, you want to make sure you “cross the t’s and dot the i’s”. After all, your resources are finite and you want the project to succeed.
We offer the full range of services that are needed for successful planning and strategic development including:
- Strategic Planning
- Marketing Strategy
- Brand Strategy
- Visioning
- Business Planning
- Feasibility studies
- Visitor Experience Planning
- Project Management
- Concept Development (Design Charrettes)
- Capital Campaigns and fundraising strategy
- Governance and Board Development
- Operational Planning
- Organizational Development
- Training
- Audience Development Plans
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Research & Evaluation
A better understanding. That’s what you want from your research. Whether it’s researching your market, evaluating exhibitions or trying to identify areas to increase your earned income.
Over the years we have searched out cutting edge ways to analyse visitor experience and ways to use research to reveal real insight. Feel free to talk to us about your specific challenges and let us develop a methodology to suit you.
Our methodologies include:
- Qualitative research such as depth interviews, focus groups and observational work.
- Visitor Experience Evaluation in its various forms
- Experience DNA™ - a cutting edge visitor experience model using primary research and benchmarking data
- Quantitative research such as exit surveys, web based surveys
- Timing & Tracking Studies
- Consumer trends mapping
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Visitor Experience
Visitor experience is a buzz word these days. Everyone knows its importance. But how do you define, plan and deliver your visitor experience? It can be quite complicated.
Our approach uses a variety of techniques as shown under planning and research but as outcomes we provide:
- Visitor Experience Planning
- Visitor Experience Evaluation strategy and implementation (see research and evaluation above)
- Training
- Concept development
- Brand integration and delivery
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Our powerful new research service that delves analytically and scientifically into every aspect of your experience.
For the first time get qualified and quantified data that tells you everything from the viability of your pricing policies to which age groups get the most - and the least - out of their experience when they visit you.